Return Policy

Eligibility

• Returns are accepted within 30 days of delivery.
• Items must be unused, unopened, and in original packaging to receive a full refund.
• Lightly tried items (single use) may be eligible for store credit on a case-by-case basis for skincare items.
• Gift cards and final-sale items are non-returnable.

Exchanges

Need a different item? We offer a free first exchange for the same product (different variant) or a product of equal value. If the replacement costs more, we’ll send a secure payment link for the difference.

Start a Return or Exchange

1. Contact us via the contact form with your order number and reason.
2. We’ll reply with a prepaid return label (if eligible) and next steps.
3. Pack items securely; include any accessories and original inserts.
4. Drop the package off within 7 days of receiving the label.

International customers: return shipping is customer-paid unless the item arrived damaged or incorrect.

Refunds

• Once your return is delivered to our facility and inspected, refunds are issued to the original payment method within 3–10 business days.
• Shipping fees are non-refundable, except for damaged/incorrect items.
• Store credit (when applicable) is issued instantly once your return is processed.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the package and product. We’ll replace it or refund you promptly.

Non-Returnable Items

• Opened consumables (e.g., powders) beyond a single trial use
• Final-sale or promotional giveaways
• Gift cards

Need Help?

We’re here for you. Start your request via our contact page and we’ll take care of the rest.